FAQ

All the questions

Subscribe / Unsubscribe

how to buy

Orders & Deliveries

Returns & Refunds

 

REGISTRATION / UNSUBSCRIBE

HOW TO CREATE ACCOUNT?

If you want to create an account, simply register on the site www.bymarie.com by clicking on the "Login" on the home page.
Then simply fill in the various personal information and click on the "Submit".

When registering, we will assign you a username and password.

If you try to sign up with an error message indicates that your password has already been used is that your email address has already been used to create an account on BYMARIE.COM.

If you do not remember the password associated with this email address, click the link "Forgot Password", you will immediately receive it in your inbox.

HOW TO RECEIVE OUR NEWSLETTER?

If you wish to be informed (e) the exclusive Event BYMARIE.COM sales and product news, you simply sign up and check the box "to receive the newsletter" at the time of registration or enter your email in newsletter box.

ME HOW TO UNSUBSCRIBE FROM THE NEWSLETTER?

If you no longer wish to receive the newsletter BYMARIE.COM, you can unsubscribe by clicking on the "My Account" then "Newsletter".

In most cases, when unregister seems not to be taken into account is that you have multiple email addresses and that your address is a redirect to the address with which you are trying to unsubscribe.

 

HOW TO BUY

HOW TO PURCHASE ON BYMARIE.COM?

Before you start shopping, you should read our Terms [Go3]. Once you have registered on the site and you find an item you want to purchase, select your size (There is also a Size Guide link for each item) and desired quantity. Then click on Add to Cart. You can continue shopping and add other items to your cart, or you can go to the payment to finalize your top of the right page order.

WHAT ARE THE PAYMENT ACCEPTED ON BYMARIE.COM?

You can choose to pay by credit or debit card and PayPal. We accept Visa, MasterCard and American Express. To use your Visa Electron, you will need permission from your bank.

USE MY CREDIT CARD IS SECURED ON BYMARIE.COM?

We take security very seriously, your data is safe with us. At BYMARIE.COM, all payments are made using technological systems and the most advanced coding methods. BYMARIE.COM also supplies VeriSign certificates for your safety.

HOW CAN I MAKE MONEY SHOPPING?

The currency is generated in Euros. You can change currency and select Pounds or Dollars to convert the price indicated on the products. But the collection will always be in Euros. Thank you to note that the $ symbol always refers to American Dollars on the Site.

HOW TO KNOW IF ITEM IS MY SIZE?

When you choose an item from its master record, you'll see a link to a "Size Guide" appear. By clicking the link, you will find a table of measurements and conversions. Just these measures overlap with yours to find your size. You can also contact our Customer Service which will also give you all the details about our articles. And remember that you can always return an item if it does not suit you, subject to our Terms of Use.

HOW TO KNOW WHAT ITEMS ARE AVAILABLE?

All articles on the site are in stock. However, to put an item in your cart will not automatically reserve, it can be purchased by another customer online or in store at the same time.

WILL THERE NEW BRANDS ON THE SITE?

We are constantly looking for new brands and shops in BYMARIE.COM.

IS-THIS ARTICLE WILL BE AVAILABLE AGAIN?

If your size is out of stock, you can email us quoting, color and size you want and our customer service will get back to you to inform you if the desired item comes back in stock. Article sold on the site will have the WANTED mention, so you can click on the product and on the WANTED mention if you want to be alerted e priority of its future availability on the site.

I SAW AN ARTICLE IN ONE OF YOUR SHOPS, CAN I ORDER ONLINE?

The stock in our stores and on BYMARIE.COM is directly linked and synchronized. But some items are found only in boutiques BY MARIE. However, you can always contact our Customer Service if you have a specific query.

CAN I MAKE A SPECIAL ORDER, FOR EXAMPLE TO HAVE AN ARTICLE MODIFIED TO MY SIZE?

Unfortunately, we can not accept special orders.

 

CAN YOU BOOK ITEM FOR LATER?

It is not yet possible to make reservations in our shops.

TREAT YOURSELF TO PERSONAL SHOPPING SERVICE?

BYMARIE.COM therefore propose to help you in selecting your outfits and accessories through sharp selections.

If you want a "personnal shopping" services you can to please BY MARIE store teams to advise you.

Marie By The shops also offer night
only by appointment until 20:30 to take the time to be advised by our designers ... A unique moment just for you! The meetings are to be confirmed at least 48 hours in advance by phone.

MY PERSONAL INFORMATION ARE PRIVATE?

We guarantee that all personal information is private and confidential. Your data will never be disclosed without your permission. For more details, please visit our Privacy Policy.

 

CONTROL & DELIVERIES

HOW TO KNOW IF MY ORDER WELL BEEN TAKEN INTO ACCOUNT?

When your order is made, you receive a confirmation email, which does not mean that your order has been accepted by the site. The command is accepted and sent when the details of your credit card and your address has been confirmed and verified.

CAN I CANCEL MY ORDER?

BYMARIE.COM is happy to accept cancellations until your order has been processed by the Store. After that, you can not cancel your order, but you can always return it if you wish. For more information, see our Cancellations page.

WHEN MY BANK ACCOUNT WILL BE CHARGED?

If you paid by debit card or PayPal, the payment should be taken immediately. If payment was taken and if the order is canceled for any reason before it is processed, we will refund in full with the payment method used when ordering.
If you pay with a credit card, we do not charge your payment when your order is validated and ready for dispatch. However, your bank may block the money on your account, you will not have the money for a short time. If there is a cancellation for any reason prior to processing the order, we just cancel the removal and there is no reimbursement to be made.

WHAT ARE THE SHIPPING COSTS?

Shipping costs vary depending on the destination country: on average € 20 including all taxes for France; € 30 ttc for Europe; € 40 including all taxes for the rest of the country. These prices are indicative; that is when ordering in the shopping tunnel, you have an estimate of shipping costs.

WILL THERE THERE OTHER FEES OR TAXES PAID WHEN MY ORDER?

We cover import costs on orders made since the European Union. The price you see online is the price you will pay. For all other customers, import charges are not included in the price you see online. You may have to pay import charges on receipt of your order or later.

HOW TO TRACK MY ORDER?

You will receive updates about your order and delivery status via email. You can also access this information from 'My Account' or visit the UPS sites to track the delivery by entering the tracking number received by email.

MY ORDER IS INCOMPLETE, WHEN WILL I RECEIVE THE REST?

If you have ordered products from several shops, items sent to you in separate packages from each shop, and will not necessarily be delivered simultaneously. Thank you to contact our Customer Service for any questions.

WHY HAVE YOU NOT CONTROLLED ARTICLE?

We offer a range of sharp designers on the Internet, this is also why the quantities of each item in stock is limited. Our stock on the Site is synchronized with the stock of shopping, so if the item is on the web site, it is because it is available in stock at the store. However, if the item is sold in stores or on BYMARIE.COM same time (or a few minutes apart), it may happen that the stock information is inaccurate.

HOW MY ORDER WILL BE SENT DOES?

All orders are delivered in BYMARIE.COM packaging to protect your products and ensure that they arrive in perfect condition.

DO YOU DELIVER IN MY COUNTRY?

We ship worldwide using UPS.
Please note that Customs authorities in Russia have recently tightened restrictions on deliveries in the country, leading to an increasing number of selected packages and delivery delays.

DO BYMARIE.COM CAN DELIVER THE SAME ORDER TO MULTIPLE ADDRESSES?

We can deliver one order to a single address. If you want to change the delivery address after placing your order, please contact our customer service very quickly. However, it will not be possible to change the country of delivery.

HOW LONG WILL MY ORDER DELIVERED ME?

Once your order and payment verified and approved, we will ship your order with the chosen means of transport. See shipping for details.

CAN I BE DELIVERED TO A PO BOX?

We can not deliver to PO boxes because of conditions imposed by our transport partners.

 

RETURNS & REFUNDS

CAN I RETURN MY ORDER?

The return must reach BYMARIE.COM within 14 days of receipt of your order, beyond this period we can not guarantee a refund.

I HAVE RETURNED AN ITEM WHEN WILL I RECEIVE MY REFUND?

Once your return has been received by BYMARIE.COM and if it is consistent with our Returns Policy, we will refund the article via your method of payment. Please note that refunds may take up to 14 working days to be processed according to your bank or your payment provider. Returned items will be refunded except for shipping charges, if you use our free return service.

MY ORDER HAS BEEN CANCELLED WHEN WILL I GET A REFUND?

If your order is canceled before the shop has conducted its shipment, and if we have confirmed by email the cancellation of your order you, we will refund totally the payment method used when ordering (if your account bank has been debited).
If you paid by debit card or PayPal, usually the sample is immediately on your account. If you paid by debit card or Paypal, and we have confirmed the cancellation of your order, we will proceed to refund quickly.
If you paid with a credit card, and if we have not taken the payment into your account (payment is reserved only by your account) then we simply cancel the transaction and your bank or card issuer will the money available in your account.

WHEN THE AMOUNT OF MY REFUND OR CANCELLATION WILL BE AVAILABLE AGAIN ON MY ACCOUNT?

We strive to process refunds or cancellations quickly, and we will notify you by email of these actions. Please note that refunds of credit card or debit card, however, can take up to 14 days, depending on the bank.

IS THIS THE COSTS OF CUSTOMS DUTIES, SALES TAXES OR ARE VAT REFUND UPON RETURN?

If you are a customer based in the European Union, you will be refunded the amount of your order, including costs and customs duties in force at the time of purchase, but not the price of your original delivery charge .
If you are based on the other hand, you will be refunded the amount of your order, including VAT at the time of your order, but not the price of your original shipping charges or import fees necessary to receive your command. You may be able to get a refund of import charges on your product returned by contacting your customs office.